Company details
Legal entity
Pacific Finance Ltd
NZBN – Pacific Finance Ltd
9429039892812 is Pacific Finance Ltd
Registered office
2018 Great North Road
Avondale, Auckland
Contact details
Phone: 0800 744 227
Email: loans@pacificfinance.co.nz
Financial service
provider registration
Pacific Finance Ltd is registered on the New Zealand Financial Service Providers Register (FSPR).
FSP number
FSP16481
You can search the Financial Service Providers Register at:
www.fspr.govt.nz
Dispute resolution
scheme
Pacific Finance Ltd is a member of Financial Services Complaints Limited (FSCL), an approved independent dispute resolution scheme.
If you have made a complaint and we have been unable to resolve the matter, you may contact FSCL.
Financial Services Complaints Limited (FSCL)
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz
Postal address:
Financial Services Complaints Limited
PO Box 5967
Wellington 6140
FSCL’s services are free of charge.
Responsible lending
commitment
Pacific Finance Ltd is committed to responsible lending and treating customers fairly and respectfully.
Before providing credit, we take reasonable steps to:
- understand a customer’s financial situation
- assess whether repayments are likely to be affordable
- provide clear information about loan terms, fees and obligations
- support customers to make informed borrowing decisions
We aim to communicate in a straightforward and transparent manner throughout the lending process.
If customers experience financial difficulty, we encourage them to contact us as early as possible to discuss available support options.
Compliance and regulatory obligations
Pacific Finance Ltd operates in accordance with applicable New Zealand laws and regulations, including obligations under:
- the Credit Contracts and Consumer Finance Act 2003 (CCCFA)
- the Privacy Act 2020
- the Anti-Money Laundering and Countering Financing of Terrorism Act 2009
- the Financial Service Providers (Registration and Dispute Resolution) Act 2008
Pacific Finance Ltd is committed to maintaining appropriate systems, processes and procedures to support compliance with these obligations.
Complaints and
hardship support
Customers experiencing financial hardship or wishing to make a complaint can access additional information through the links below.
Loan contracts
and terms
Customers are provided with loan agreements, terms and conditions and relevant disclosure information as part of the lending process.
If you require additional information, please contact our team.
Contact us
If you have questions regarding this disclosure information or our services, please contact our team..