Complaints

If you have a complaint we want to know so that we can learn from what you tell us.  Providing you with exceptional service is incredibly important to us so if you wish to make a complaint we have a free internal dispute resolution procedure.  You can access this by contacting us in one of the following ways:

  • Phone 0800 744227 or 09 8202484 to speak to the Company Manager
  • Write to Pacific Finance Ltd, PO Box 19560, Avondale, Auckland 1746.

Although we will do our very best to resolve your complaint, if you are unhappy with the outcome of your complaint or your complaint remains unresolved, you can refer the complaint to our free, independent, dispute resolution scheme – Financial Services Complaints Ltd (FSCL).  The scheme can help you to resolve any disagreements that you have with Pacific Finance.

You can contact them in one of the following ways:

Financial Services Complaints Ltd (FSCL)
Phone: (04) 472 3725
Website: www.fscl.org.nz 
Business address: Level 4, 101 Lambton Quay, Wellington